top of page

KENYA TOURS LTD ACCESSIBILITY & CODE OF CONDUCT

 if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

KENYA TOURS LTD CODE OF CONDUCT.

Kenya Tours Ltd code of conduct ensures professional, ethical, and sustainable operations, focusing on safety, honesty, and respect for local cultures and environments. Key obligations include providing accurate information, ensuring traveller safety, fair business practices, environmental protection, and respecting local customs and rights.

Core Components of our Code of Conduct:

Guides & Staff:

  • Conduct: Maintain a positive, professional, and non-discriminatory attitude.

  • Punctuality: Adhere strictly to schedules.

  • Drug & Alcohol Policy: Prohibit smoking or drinking alcohol while working.

  • Confidentiality: Protect customer privacy.

  • Honest: always speak the truth.

  • Dressing: presentable, neat and well groomed

Professionalism & Integrity:

    • Honest Marketing: Provide objective and accurate information about destinations, travel conditions, and prices.

    • Contractual Adherence: Ensure all services match the booked itinerary and abide by cancellation policies.

    • Qualified Staff: Employ trained, knowledgeable, and appropriately dressed personnel.

Safety and Duty of Care:

    • Safety Standards: Prioritize the health, safety, and security of tourists.

    • Incident Management: Report injuries or deaths to authorities and complete incident reports.

    • Vehicle & Guide Safety: Maintain high standards for transport vehicles and driver conduct.

Ethical & Responsible Tourism:

    • Cultural Respect: Respect local customs, traditions, and religious beliefs.

    • Environmental Protection: Minimize the environmental footprint, manage waste, and protect wildlife.

    • Supporting Local Communities: Favor local hiring and promote economic benefits to host communities.

    • Human Rights: Actively combat the exploitation of humans, particularly children.

  • Legal Compliance:

    • Licenses & Regulations: Comply with all applicable national and local laws.

    • Ethical Partnerships: Work only with licensed and professional suppliers.

bottom of page